Refund and Billing Policy

Effective 24 September 2026; refunds outside the Philippines updated 3 October 2026. This policy forms part of our Terms of Service.

1. What we refund

Outside the Philippines: bought through Paddle

This section governs every purchase made through Paddle, which is every purchase outside the Philippines. Your purchase is made through our reseller Paddle.com, the Merchant of Record, and Paddle’s Refund Policy applies. There are no qualifiers or exceptions to the 14 days below, and nothing elsewhere on this page narrows it.

You can ask for a full refund within 14 days of any payment: your first subscription, a renewal, or seats you add. You do not need to give a reason. A refund ends the subscription it pays back, and refunds are handled under Paddle’s Refund Policy.
Our mistakes are refunded whenever you tell us: a charge after you cancelled, a duplicate charge, or the wrong amount.
After the 14 days, you can cancel at any time and keep everything to the end of the period you paid for.

In the Philippines: bought directly from KwikAPPS OPC

This section applies ONLY to direct purchases from KwikAPPS OPC by customers in the Philippines. Those purchases are not made through Paddle and are not governed by Paddle’s Refund Policy. If you bought anywhere else, the section above is yours and this one does not apply to you.

You try before you pay: a company that gives its business tax number gets the full product free for 10 days. There is no free plan. So we do not refund “it was not what I expected”. We do refund our own mistakes, and we do it without an argument.

Situation	What happens
Charged after you cancelled	Full refund.
Charged twice for one period	Full refund of the duplicate.
Wrong amount: seats you did not buy, or a charge that does not match section 4 or 5	Refund of the difference.
Service materially unavailable for a sustained period in a paid month	Pro-rata credit or refund, your choice where reasonable.
First paid month, within 7 days, barely used (fewer than 5 workers clocked in)	Full refund, no questions asked.
Yearly plan cancelled mid-term	Refund of the whole unused months, with the months used re-charged at the monthly price. The yearly discount is earned by staying the year.

2. What we do not refund

Outside the Philippines: nothing beyond section 1.

In the Philippines only — for direct purchases from KwikAPPS OPC, not for anything bought through Paddle — these are not refunded:
Months already used. The service was delivered.
Partial months on a monthly plan. Cancel and you keep access to the end of the period you paid for.
Seats added during a billing cycle. Each is charged a full month when added (section 5), whether added on the first day of the cycle or the last. The charge is shown before you confirm it and is not prorated or refunded afterwards.
A trial. Nothing was charged, so there is nothing to return.

3. How to ask

Reply to any billing email, or write to support@kwikapps.app with your company name and what looks wrong. We answer within 2 business days and pay approved refunds within 10 business days, to the original payment method.

We never ask you to delete your data to get a refund, and a refund never deletes anything. Your attendance records are yours.

Your purchase is made through our reseller Paddle.com, the Merchant of Record. Ask us as above and we will approve the refund; Paddle then pays it to your original payment method. You can also contact Paddle directly at paddle.net.

4. How we count what you are charged for

You pay per worker seat. A seat lets one worker be enrolled on your roster. You choose how many seats you pay for, and the number is on every receipt.
Your billing cycle starts on the day your first paid subscription starts and renews on the same day each month, or each year on a yearly plan. A subscription started on 1 October renews on 1 November.
You can enrol as many workers as you have seats, and no more. To enrol one more, add a seat first.
Everyone you have enrolled always keeps clocking in, even if a payment fails or your plan ends. Attendance is never switched off. What locks is the paid features, until the plan is paid again.
Admins are not workers. An admin who is not enrolled as a worker is not a seat.
A worker refused at enrolment approval does not use a seat.
Minimum. Your first subscription has a minimum of ₱499 a month. Seats you add afterwards have no minimum.
Minimum. Your first subscription has a minimum of 7 seats. Seats you add afterwards have no minimum.
Minimum. Your first subscription has a minimum number of seats, shown before you pay. Seats you add afterwards have no minimum.

5. Adding workers during a billing cycle

You can add seats at any time, from Your plan in the app, or in one tap when you try to enrol a worker and all your seats are used.
Each added seat is charged a full month when you add it. There is no proration. A worker added on the last day of your cycle costs the same as one added on the first.
Added seats join your existing cycle. From your next renewal you pay for all your seats together, on one date.
Example. Your cycle runs 1 October to 1 November. You start with 10 workers on 1 October and add 20 on 25 October. On 25 October you pay for 20 workers for one full month. On 1 November you renew for all 30.
The charge is shown before you confirm it, with the amount, the number of seats and the date your cycle renews. Confirming is your agreement to that charge.
On a yearly plan, added seats are charged one full month at a time until your yearly renewal: one month when you add them, then each month on the same day of the month your yearly plan started. At the yearly renewal they join your yearly plan. If a month is not renewed, those added seats end: everyone already enrolled keeps clocking in, but you cannot enrol past your paid seats until you renew.
Removing seats takes effect at your next renewal. Seats already paid for this cycle are not refunded.
Removing seats takes effect at your next renewal. Within 14 days of paying for them you can still ask for a full refund (section 1).

6. Prices, and when they change

KwikAPPS is in early access and today’s prices are introductory. We are still measuring what each module costs to run for real customers, so prices may be revised. These limits are what make that fair:

A period you have already paid for is never re-priced.
A yearly subscription is fixed for its term at the price you paid, whatever happens to list prices in between.
A new price applies from your next renewal, and we email you at least 30 days before it takes effect.
If you do not want the new price, cancel before it applies. You keep everything to the end of the period you paid for, nothing is deleted, and you can export your data.
Seats you add are billed at the price published when you add them, never at a price introduced afterwards.

Prices include 12% VAT.

Prices are shown before tax; the sales tax or VAT that applies where you are is added at checkout.

7. Cancelling

Cancel any time from Your plan in the app. You keep everything to the end of the period you paid for. After that, the workers you have enrolled keep clocking in, no one else can be enrolled, and the paid features lock. Nothing is deleted, and you can export your data whenever you like.

KwikAPPS OPC · SEC Reg. No. 2026080263876-03 · Quezon City, Philippines · support@kwikapps.app